Privacy Policy

1. Who we are

Sinopiq is a digital solutions agency based in Bur Dubai, Dubai, United Arab Emirates. This policy explains what personal information we collect through sinopiq.com and our services, why we collect it, and how we look after it.

2. What we collect

We only collect what we need to reply to you and do our job well:

• details you give us in a form, email, call or WhatsApp message, such as your name, email, phone number, company and message
• your email address if you sign up for our newsletter
• project information and files you share with us
• basic technical data when you visit the site, such as browser type, device, pages viewed and an approximate location, collected through cookies and analytics tools

3. How we use it

We use your information to:

• answer your enquiry and send you proposals
• deliver and support the work you hired us for
• send invoices and keep business records
• send our newsletter, if you asked for it
• understand how people use the website so we can improve it

4. Cookies

Our website uses cookies to remember basic settings and to measure visits. You can block or delete cookies in your browser settings. The site will still work, though some features may not.

5. Who we share it with

We don't sell your personal information. We only share it with trusted providers who help us run the business, such as hosting, email, analytics and payment services, and only as much as they need. We may also share information if the law requires it.

6. How long we keep it

We keep enquiry details for as long as we need them to reply and follow up, and client records for as long as the law requires for business and tax purposes. After that we delete or anonymise them.

7. Keeping it safe

We use reasonable technical and organisational measures to protect your information, such as access controls and secure, reputable service providers. No system is completely secure, but we take care and act quickly if something goes wrong.

8. Your rights

Under UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you can ask to see the information we hold about you, correct it, delete it, or stop us using it for marketing. Every newsletter email has an unsubscribe link, or you can simply ask us.

9. Other websites

Our site links to other websites and social media pages, such as Facebook, Instagram and Pinterest. Their own privacy policies apply when you visit them.

10. Changes to this policy

We may update this policy from time to time. The date at the top always shows the latest version.